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Low-waste means that we are committed to reducing your waste at home. No more boxes inside boxes! Instead, we deliver your orders in a green bag with reusable, recyclable or compostable containers. When you're done with your items, leave your empties on your doorstep, and we'll pickup your empty containers as we drop off your weekly refill -- like the modern day milkman.

Please note that currently some items cannot yet be delivered in reusable containers for health and safety reasons. We work every day to find more creative solutions that reduce packaging waste! We believe in progress, not perfection and appreciate that you're on this journey with us!

We partner directly with wholesalers, manufacturers and local businesses to get you the highest quality, sustainable staples. We do the work of curating the highest-quality, sustainable products — we're talking thoughtfully designed, better made, longer lasting, ethically sourced, and eco-friendly. You can learn more about specific products by clicking on “sustainability” in the product details page.

Please return any The Rounds-branded or unbranded containers, jars, or bottles, as well as all tote bags, insulated produce bags, and ice bags. When we pick them up, they'll be washed and sanitized before being refilled and sent back out for your next Refill Day.

Any product you add with a recurring frequency will be added to your autopilot. That means it will automatically be added to your delivery with the frequency you've set. If you'd like to make any changes, you can always do so on your autopilot, or by reaching out to our Member Success team at (855) 674-1999 or support@therounds.co!

You can choose to receive any product one time. If you're picking a new product, you can select “one time” from the drop-down on the product card or detail page. That item will be delivered in your next Refill. If you'd like to change a product from a recurring frequency to one time, you can always adjust the frequency of any product and the date you'd like to receive it next in your autopilot.

Please don't hesitate to reach out to our Member Support team by texting (855) 674-1999 or emailing support@therounds.co. We're always happy to help!

We work hard to make our service as efficient as possible. In many neighborhoods this means you can choose a Refill day that works best for you, and stay confident that your delivery is as green as possible. In other neighborhoods, we have assigned a fixed Refill day for you and your neighbors so you all get them on the same day. We're rapidly working to expand flexibility in how you choose your Refill days and will reach out to you with exciting news when this is available.

Nope! If you would like to add refill notes to ensure your bundle is left safely, you can do so on your account settings! Please note an exception - if you order an item that contains alcohol, you will need to be home to receive the delivery so that our Rounder can do an ID check.

Yes! Recycling, donation pickup, and CO2 canister refill services can be scheduled and charged on a week-to-week basis. With a membership you can add any of these, and any other products, to any Refill you like!

Yes! For delivery, your Refill must be over our $25 order minimum. Your monthly membership fee allows us to employ full-time Rounders, provide quality benefits, and avoid extraneous fees. An order minimum ensures we're maximizing the capacity of our packaging and transportation, reducing wasted food, and making our planned delivery routes as efficient as possible.

If your Refill is below the $25 minimum, we'll let you know so you can make updates before your lock time. You can always skip a delivery, or combine your items into a larger delivery.

Please note: the order minimum does not apply if you pay for our composting pickup service.

You'll be charged a flat membership fee each month, plus the cost of the items in your Refill each week. Each charge for your Refill will be processed two days before your Refill Day at 11am.

Only one promotion can be used at a time. Each new promotion applied to your account will cancel out any prior promotions. While you may apply multiple promotions sequentially, take care to make sure your old promo has ended or the new promotion is of greater value to ensure you don't lose out!